Our Commitments
When working with Deepwatch, you can expect us to:
- Respond to your report promptly and work with you to understand and validate your report;
- Our goal is to keep you informed about the progress of a vulnerability as it is processed;
- Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints; and
- Extend Safe Harbor for your vulnerability research that is related to this policy.
Our Expectations
In participating in our vulnerability disclosure program in good faith, Deepwatch asks that you:
- Play by the rules, including following this policy and other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail;
- Report any vulnerability you’ve discovered promptly;
- Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming the user experience;
- Use only the Official Channels to discuss vulnerability information with us;
- If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept, and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), cardholder data (CHD), or proprietary information;
- You should only interact with test accounts you own or with explicit permission from the account holder; and
- Do not engage in extortion.
Safe Harbor:
When conducting vulnerability research according to this policy, we consider this research to be:
- Authorized in accordance with the Computer Fraud and Abuse Act (CFAA) (and/or similar state laws), and we will not initiate or support legal action against you for accidental, good faith violations of this policy;
- Exempt from the Digital Millennium Copyright Act (DMCA), and we will not bring a claim against you for circumvention of technology controls;
- Exempt from restrictions in our Terms & Conditions that would interfere with conducting security research, and we waive those restrictions on a limited basis for work done under this policy; and
- Lawful, helpful to the overall security of the Internet, and conducted in good faith.
- You are expected, as always, to comply with all applicable laws.
To submit your finding(s) or if at any time you have concerns, please contact [email protected].
